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Transactional VS Emotional Customer Loyalty Featuring Mark Ross-Smith
Apple Podcasts
31
0
An insightful episode where Mark Ross-Smith (a top loyalty expert) discusses why brands must balance transactional incentives (points, perks) with emotional engagement (personalized experiences, positive brand relationships) for sustainable loyalty.
Subjects Covered:
marketing
psychology
entrepreneurship
business
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Duration: 31
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Resource Details
Platform:Apple Podcasts
Duration:31
Price:0
Category:Resources