Customer-support reskilling pilot

Choose one role. Define what ready means. Verify it.

Tell us where AI is changing the work and which employee cohort needs a credible path forward.

Pilot request

What a bounded first pilot delivers

One customer-support role, one agreed employee cohort, and a timeline set before kickoff
Customer inputs agreed before kickoff: role policies, the employee cohort, mentor ownership, and the systems in scope
Readiness criteria split into theory, practical performance, and separate mentor judgment
Employee-visible results, roadmap sharing control, and manager observations under configured access
A gap report with evidence references and recommended next quests
A defined connector scope for the LMS, HRIS, support, or knowledge systems involved
A closeout decision to expand, revise, or stop based on evidence, employee feedback, and connector fit

Employee access is non-negotiable

Company sharing is the default in an organization context. The employee can make the roadmap private at any time, while their own access remains mandatory.

Employee: The employee always sees their own result and evidence, and controls roadmap sharing.
Manager: An observer within organization permissions and roadmap access; cannot attest.
Mentor: Internal or external; can review evidence and attest only when granted access.
Retention and revocation: Making a roadmap private or ending the access relationship immediately ends company access. Evidence remains stored with the roadmap.